Change Manager · Cheatsheet

Change Manager Cheatsheet

A short reminder sheet that pairs with the full playbook. Use it in a meeting when you need the next move, not a long read. Tap “What this means” on any card if a heading is unclear.

Civil Service specific Universal any sector Both

MAP-01

Change maps

Both

Individual: ADKAR · Bridges

Organisation: Kotter · coalition

Value: benefits management · Green Book

Match the map to the adoption problem.

RL-01

The role

Both

You own adoption conditions. Sponsors lead visibly.

Run daily:

Sponsorship visible where it hurts?
Which ADKAR stage blocks?
What reinforces after go-live?

SP-01

Sponsorship

Universal

Authorise, align, be visible, build coalition
Sponsor agreement with cadence and asks
Escalate silent sponsors in readiness
Logo on a slide is not enough

RD-01

Readiness

Universal

Segment audiences

Amber/red need owner, action, date

Reassess after plan shifts

One plan with delivery

AD-01

ADKAR

Universal

Diagnose stuck stage before adding activity

Training ≠ Desire fix

Comms ≠ Ability fix

Pair with Kotter for mobilisation

CM-01

Comms & learning

Universal

Managers before teams

Why me / why now before how-to

Practice builds Ability

Verify behaviour, not attendance

RS-01

Resistance

Universal

Resistance is information

Diagnose ADKAR, don't label people

Build coalition early

You said / we did responses

RF-01

Reinforcement

Both

Go-live is midpoint
Align KPIs and close dual running
Benefits owners named beyond project
+30 / +60 / +90 reviews

KT-01

Kotter & valley

Universal

Evidence-based urgency

Coalition with time and credibility

Real quick wins

Plan for the productivity dip

TN-01

Tone & ask

Universal

Teams: what changes for me

SRO: readiness RAG + sponsor ask

Drop "people are resistant". Name the stage.

GV-03

Troubleshooting: symptom to first move

Universal

!Training-as-change: stop modules; fix Desire and sponsorship first

!Sponsorship theatre: sponsor agreement + visible obstacle removal this week

!Empty rooms: engage managers; link time to sponsor priorities

!False green readiness: segmented re-assess; thank honest amber

!Habits revert: align KPIs; close dual running; +30 review

!Benefits missing: name owners and leading indicators before more scope

REF-01

Field reference

Both

One-minute checklist when adoption is on fire:

Name audience and adoption risk, one sentence
Sponsorship, Desire, Ability, reinforcement or benefits?
Decision that unblocks most adoption, who owns it
Brief SRO / sponsor before distorted versions
Protect managers and champions while you sort it

Journey: ADKAR, Kotter, Bridges, WIIFM

Operate: readiness, hypercare, coalition

Value: benefits realisation, MSP, Green Book

Govern: SRO, RAG, sponsor agreement